Welcome to Maxim's Shop US. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased from our website. By placing an order with us, you agree to the terms set forth below.

Order Processing

1. Order Confirmation:

• Once your order is placed, you will receive an order confirmation email. This email will contain your order details, including the items purchased, shipping address, and estimated delivery time.

2. Order Processing Time:

• All orders are processed within 1-5 business days (excluding weekends and holidays). You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

1. Shipping Rates:

• Shipping charges for your order will be calculated and displayed at checkout based on the shipping method selected and the destination of the order.

2. Delivery Estimates:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Overnight Shipping: 1-2 business days

Please note that these are estimated delivery times and actual delivery times may vary.

Shipping Methods

We offer various shipping methods to meet your needs. The available shipping options will be displayed at checkout.

Shipping Destinations

1. Domestic Shipping:

• We ship to all addresses within the United States, including Alaska, Hawaii, and U.S. territories.

2. International Shipping:

• Currently, we do not offer international shipping.

Order Tracking

1. Tracking Information:

• Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment.

2. Tracking Your Order:

• To track your order, visit the carrier's website and enter your tracking number. You can also track your order through the link provided in the shipping confirmation email.

Shipping Delays

1. Weather and Unforeseen Events:

• Please note that delivery times may be affected by factors beyond our control, such as weather conditions, customs delays, or other unforeseen events.

2. Carrier Delays:

• We are not responsible for delays caused by the shipping carrier. If your package is delayed, please contact the carrier directly with your tracking number for more information.

Shipping to P.O. Boxes

1. P.O. Box Delivery:

• We are unable to ship to P.O. Box addresses. Please provide a physical address for delivery.

Damaged or Lost Packages

1. Damaged Packages:

• If your package arrives damaged, please contact us immediately at contact @ maxims-shop.us with your order number and photos of the damaged package. We will work with you to resolve the issue as quickly as possible.

2. Lost Packages:

• If your package is lost in transit, please contact the carrier first to inquire about the status of your shipment. If the carrier is unable to locate your package, please contact us at contact @ maxims-shop.us for further assistance.

Incorrect Shipping Information

1. Address Accuracy:

• Please ensure that all shipping information is correct at the time of placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

2. Undeliverable Packages:

• If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Contact Us

If you have any questions about our Shipping Policy, please contact us at:

contact @ maxims-shop.us

Delivery periods for chocolate

In order to protect all their organoleptic qualities, our chocolates should never be exposed to extreme temperatures. Therefore, according to the selected place of delivery, we might not be able to deliver chocolates all year round.

We do our best to adapt our online range to weather conditions, but temperatures – especially during the mid-seasons – can vary greatly from one area of the country to another.  We therefore might have to put back or change your order, with your approval, if the weather was potentially harmful to the preservation of our products during transportation.

Please feel free to ask us any question you might have and to also browse our range of non-heat-sensitive items.