At Maxim's Shop US, we are committed to providing you with the highest quality products and ensuring your satisfaction. This Return Policy outlines the terms and conditions for returning packaged food items purchased from our website. Please read this policy carefully before making a purchase.

Eligibility for Returns

1. Perishable Items:

• Due to the nature of perishable goods, we cannot accept returns on food items.

2. Non-Perishable Items:

• Non-perishable items may be eligible for return if they are unopened, in their original packaging, and returned within 30 days of purchase.

Conditions for Returns

1. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 5 days of receipt at contact @ maxims-shop.us . Provide your order number, a description of the issue, and photos of the damaged or defective product. We will arrange for a replacement or refund as appropriate.

2. Incorrect Items:

• If you receive an incorrect item, please contact us within 5 days of receipt at contact @ maxims-shop.us. Provide your order number and a description of the issue. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.

3. Change of Mind:

• Unfortunately, we do not accept returns or exchanges for reasons other than damage, defect, or incorrect item.

Return Process

1. Contact Customer Service:

• To initiate a return, contact our customer service team at contact @ maxims-shop.us. Provide your order number, reason for the return, and any necessary supporting documentation (e.g., photos of damaged items).

2. Return Authorization:

• Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to return the item. Items returned without a valid RA number will not be accepted.

3. Packaging and Shipping:

• Carefully package the item(s) in their original packaging and include the RA number inside the package. Use a trackable shipping method to return the item to the address provided by our customer service team.

Refunds and Replacements

1. Refunds:

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within 10 business days.

2. Replacements:

• If a replacement is requested and approved, we will ship the replacement item to you at no additional cost.

Non-Returnable Items

1. Final Sale Items:

• Items marked as "final sale" are not eligible for return or refund.

2. Gift Cards:

• Gift cards are non-returnable and non-refundable.

Contact Us

If you have any questions about our Return Policy, please contact us at:

contact @ maxims-shop.us